Trading conditions

Terms and conditions for:

LALATOTO of Denmark ApS
Kulbyvej 16
4270 Høng
Tel. 72 15 66 86
kundeservice@lalatoto.dk
CVR. 45 14 92 18

Payment

Lalatoto accepts payment with MobilePay, ApplePay, ShopifyPay, VISA-Dankort, VISA, VISA Electron, Mastercard, Anyday and JCB. Payment will only be charged to your account when the item is shipped. We do not charge card fees.

Reservation of amount.
If you pay with an international payment card, the amount is reserved immediately. The money is reserved on your card or account until:

1) We charge the amount when we ship the item, or
2) the money is released in accordance with the agreement with your card issuer.

You can read more about the rules for your specific card from your card issuer.

All amounts are in DKK (Danish kroner) and include VAT.

LALATOTO of Denmark uses an approved payment server that encrypts all your card details using the SSL (Secure Socket Layer) protocol, so your information cannot be read.

The Anyday payment option is available for purchases of DKK 300 or more. When you choose to pay with Anyday, we charge the first payment when your item is shipped. After that, you pay a monthly instalment on the last business day of each month. The number of monthly instalments starts from four months and may vary depending on the payment plan you have chosen. The size of each instalment is determined by the total amount of your order, your chosen flex instalment and the specific payment plan you have chosen. Remember that if you pay all instalments on time, no interest or fees will accrue. Should you return your purchase, your agreement with Anyday will be cancelled automatically. Further details and terms of use for Anyday can be found here: https://da.anyday.io/terms-conditions/shopper

Payment solution Anyday

If you finance your purchase via Anyday, the following payments are accepted: Visa, MasterCard, Anyday, MobilePay and Apple Pay.

The amount is only charged to your card when the item is shipped.

When you choose to pay with Anyday, the first payment is charged when the item is shipped. After that, you pay your monthly instalment on the last business day of the coming month, and three months ahead.

No fees or interest will be added to your purchase if you pay on time. If you return your purchase, the agreement with Anyday will end automatically

Shipping

Lalatoto ships all orders within 24 hours on business days.

Shipping to a parcel shop is free for all customers on purchases over DKK 600. For purchases under DKK 600, shipping costs between DKK 39 and DKK 49.

All orders are delivered with GLS with an expected delivery time of 1-2 business days.

It is not possible to collect or return orders at the address.

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order, but they are delivered separately, the period runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you wish to withdraw from your purchase. You can send an email to kundeservice@lalatoto.dk or use the standard withdrawal form, which you will find at the bottom of the terms and conditions.

You cannot withdraw from the purchase by refusing to accept the item without notifying us at the same time.

Condition of the item on return

You are only liable for any reduction in the value of the item caused by handling other than what is necessary to establish the nature, characteristics and functioning of the item. In other words – you can try the item in the same way as if you were trying it in a physical shop.

If the item has been tried beyond what is described above, we consider it used, which means that if you withdraw from the purchase, you will only receive part or none of the purchase amount back, depending on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back.

To receive the full purchase amount back, you must therefore do the same as you can in a physical shop. You may try out the item, but not actually put it to use.

Withdrawal from part of the purchase

If you have bought several items from us, you can of course send one or more items back, even if they were bought in one order.

Please note that you will not get the shipping costs back if you withdraw from part of your purchase.

Returns

Once you have notified us that you wish to withdraw from your purchase, you have 14 days to send the item back to us.

You are responsible for the return shipping. It is possible to buy a return label for DKK 45 via our returns portal on the webshop. You can find our returns portal here.

You are liable if damage occurs during transport.
If you do not buy a shipping label via our returns portal, please enclose our standard withdrawal form so that we can identify the parcel on arrival. You can find the form here.

The item is to be returned to:
LALATOTO of Denmark ApS
Kulbyvej 16
4270 Høng

Refund of the purchase amount

If you withdraw from your purchase, you will get your money back.

We refund all payments received from you, including delivery costs (this does not, however, apply to additional delivery costs where you have chosen a type of delivery other than the cheapest form of standard delivery that we offer), no later than 14 days from the day we received your notice that you wish to withdraw from the agreement. If you have used our return label, we deduct the shipping costs from your amount.

We refund the money using the same payment method you used for the purchase, unless we have agreed otherwise.

We may withhold the payment until we have received the item, unless you send us documentation that you have returned it.

The item is to be sent to:
LALATOTO of Denmark ApS
Kulbyvej 16
4270 Høng

We only accept parcels that are sent directly to the address.

It is not possible to drop off parcels at the address.

Right to complain about defects

When you shop with us as a consumer, the rules of the Danish Sale of Goods Act (Købeloven) apply to the purchase of goods. This means that you have a right to complain about defects for 24 months. The right to complain does not cover faults or damage caused by incorrect use/treatment of the product, such as, but not limited to, chewing damage, incorrect handling when washing, and excessive wear caused by e.g. play, etc.

If your complaint is justified, you can either have the item repaired, exchanged, get your money back or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered the defect. If you complain within two months of discovering the defect, the complaint will always be considered timely.

Please state your order number, describe the fault/damage and send a picture of it to the email address; kundeservice@lalatoto.dk

If the complaint is justified, we will refund your (reasonable) shipping costs. Remember to get a receipt for the shipment so that we can reimburse your shipping costs. We also offer to send you a return label that you can print yourself and attach to the parcel.

The item must of course always be sent back in proper packaging.

The item is to be sent to:
LALATOTO of Denmark ApS
Kulbyvej 16
4270 Høng

We only accept parcels that are sent directly to the address.

It is not possible to drop off parcels at the address.

When you return the item, please enclose a detailed description of the problem.

For B2B, a 6-month right to complain about defects is granted.

Complaints procedure

If you, as a consumer, wish to complain about your purchase, you must contact Lalatoto on tel. 72 15 66 86 or by email: kundeservice@lalatoto.dk If we are unable to find a solution, you can send a complaint to:

Nævnenes Hus
Toldboden 2
8800 Viborg
www.naevneneshus.dk

In order to complain, the item or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee for having the complaint processed.

If you live in an EU country other than Denmark, you can complain to the European Commission's online complaints portal here;

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

Personal data policy

We need the following information when you shop with us:

Name, address, telephone number and email address.

We register and pass on the personal data that is necessary in order to deliver the item to you.

The personal data is registered with LALATOTO of Denmark ApS and kept for five years, after which the data is deleted.

We also cooperate with a number of other companies that store and process data. The companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

The data controller at Lalatoto.dk is LALATOTO of Denmark ApS.

You have the right to be told what information we process about you.
If you believe that the information is inaccurate, you have the right to have it corrected. In some cases we are obliged to delete your personal data if you ask us to. This may, for example, be the case if your data is no longer necessary in relation to the purpose for which we needed it. You can also contact us if you believe that your personal data is being processed in breach of the law. You can write to us at: kundeservice@lalatoto.dk

Download our standard withdrawal form here.

Last updated: 24 February 2025