Cover for Moon Pillow

We pack and dispatch your order within 1–2 business days unless otherwise stated.

For pre-orders, the expected delivery date is shown on the product page.

Once your order has been dispatched, you’ll receive an email with a tracking link so you can follow your parcel.

Changed your mind? It happens.

You have a 14-day right of withdrawal from the day you receive your order. Simply notify us within those 14 days by emailing kundeservice@lalatoto.dk or using our returns portal. You then have another 14 days to send the item back.

You can purchase a GLS return label through our returns portal. You’re also welcome to use a shipping company of your choice, provided the parcel is delivered directly to our address and not to a parcel shop.

Return shipping costs are your responsibility.

Return address: LALATOTO of Denmark ApS, Kulbyvej 16, 4270 Høng, Denmark

Is there something wrong with your product? We’re here to help.

You have a two-year right to make a complaint about faulty goods from the day you receive your item. This covers defects and faults, but not normal wear and tear.

Email kundeservice@lalatoto.dk with your order number, a photo of the fault and a short description of the problem. We’ll get back to you as soon as possible.

If your complaint is valid, we’ll arrange a repair, replacement or refund, depending on the circumstances and applicable consumer law.

If the item needs to be returned, we’ll provide a return label.